Guaranteed Success in Genesys Certified Professional GCP-GC-ADM Exam Dumps [Q18-Q33]

Guaranteed Success in Genesys Certified Professional GCP-GC-ADM Exam Dumps

Genesys GCP-GC-ADM Daily Practice Exam  New 2022 Updated 62 Questions

NEW QUESTION 18
What are callable time sets?

• A. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
• B. Callable Time Sets are used to define when a campaign starts and stops.
• C. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
• D. Callable Time Sets provide a way to define your own time zones to associate with a campaign.

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/

 

NEW QUESTION 19
What is the purpose of the Wrap-up code mappings?

• A. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
• B. The mappings allow you to associate wrap-up codes to specific campaigns
• C. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
• D. The mappings allow you to associate wrap-up codes to specific queues

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/wrap-code-mappings-page/

 

NEW QUESTION 20
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

• A. Genesys Cloud User
• B. Master Admin
• C. Telephony Admin
• D. Admin
• E. Employee

Answer: D,E

Explanation:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/

 

NEW QUESTION 21
Which of the following components can be added to scripts? (Choose all that applies.)

• A. Web Page
• B. Visual Basic Control
• C. Text
• D. Call Flow
• E. Image
• F. Checkbox

Answer: A,C,E,F

Explanation:
Reference:
https://help.mypurecloud.com/articles/script-components/

 

NEW QUESTION 22
Which ACD routing method routes interaction to the next available agent?

• A. Skills based routing
• B. Bullseye ACD
• C. Standard ACD
• D. All of the above

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

 

NEW QUESTION 23
Why are skills and languages configured separately?

• A. So that skills can have a more granular competency rating than languages
• B. So that an agent with a skill can receive an interaction regardless of the language requirement
• C. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
• D. So that an agent with a language capability can receive an interaction regardless of the skill requirement

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/

 

NEW QUESTION 24
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

• A. True
• B. False

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/

 

NEW QUESTION 25
Select the categories of Prompts in Architect. (Choose two.)

• A. System
• B. Data
• C. User
• D. Menu

Answer: A,C

 

NEW QUESTION 26
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

• A. Resolution Codes
• B. Status
• C. Wrap-up Codes
• D. Account Codes

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/

 

NEW QUESTION 27
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

• A. Scoring
• B. Calibration
• C. Evaluation
• D. Monitoring

Answer: B

 

NEW QUESTION 28
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

• A. Genesys Cloud 2
• B. Communicate
• C. Collaborate
• D. Genesys Cloud 3
• E. Genesys Cloud 1

Answer: D

 

NEW QUESTION 29
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

• A. Determine how long to retain recordings and whether to archive or delete them
• B. Automatically assign an evaluation for all calls over 5 minutes
• C. Set up a schedule to run a daily report
• D. Determine how many evaluations per hour to assign to a quality evaluator
• E. Update the Do Not Call list with records that have the appropriate wrap-up code

Answer: A,B,C

Explanation:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/

 

NEW QUESTION 30
What is the Alerting Timeout with regard to Queue configuration?

• A. This is how long the agent has to complete after call work
• B. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
• C. This is how long the interaction will alert before disconnecting
• D. This is how long the interaction will wait to begin alerting the agent

Answer: D

 

NEW QUESTION 31
Where are Genesys Cloud call recordings stored?

• A. AWS Cloud
• B. Recording Management
• C. Web Service
• D. Cloud

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

 

NEW QUESTION 32
Which definition matches the After Call Work option Mandatory, Time-boxed?

• A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 33
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Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 2	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 3	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 4	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 5	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk
Topic 6	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 7	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 8	Configure ACD email in Admin settings Create and publish an Evaluation form

 

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