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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is a challenging but rewarding exam that requires a high level of understanding and expertise in digital and IT strategy. With this certification, IT professionals can demonstrate their ability to drive digital transformation and implement effective IT strategies in their organizations, and can take their careers to the next level.
Peoplecert ITIL-4-DITS exam is a challenging exam that requires a deep understanding of the ITIL 4 framework and its applications in digital and IT strategy development. ITIL-4-DITS exam consists of 40 multiple-choice questions, and test-takers have 90 minutes to complete it. To pass the exam, test-takers must score at least 70% on the exam.
NEW QUESTION # 10
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Operational technology
- C. Digital transformation
- D. Organizational disruption
Answer: C
NEW QUESTION # 11
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- B. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined by the executive leader and communicated to me divisions
Answer: A
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 12
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Ensure there is one common communication channel for the strategy
- B. Tallor strategic communications to the stakeholders preferences
- C. Deliver compulsory strategic awareness sessions regularly
- D. Utilize metrics to ensure stall comply with the strategy
Answer: B
Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
NEW QUESTION # 13
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Lagging metrics are easy to measure and to influence
Answer: B
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 14
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the technology upgrade, and another for the remaining Initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one single business case that provides justification for all three initiatives
- D. Create one business case for the organizational change, and another for the remaining Initiatives
Answer: B
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 15
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
NEW QUESTION # 16
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Improved use of automation
- C. Management of staff skills and competence
- D. Linked processes and practices to value creation
Answer: C
NEW QUESTION # 17
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. The organization's governing body should define and implement the programme
- C. The Chief Digital Officer should define and implement the programme
- D. individual initiatives should be defined and implemented separately
Answer: A
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 18
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, low risk appetite
- D. High risk capacity, high risk appetite
Answer: A
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 19
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding lo development and operations
- B. Switch to funding programmes and protects
- C. Switch 10 funding teams and value streams
- D. Provide additional funding via the research and development budget
Answer: C
NEW QUESTION # 20
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational agility
- C. Uninterrupted delivery
- D. Organizational resilience
Answer: A
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 21
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Encouraging digital technology opportunities
- B. Establishing a mantel intelligence culture
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: A
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 22
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Improved use of automation
- C. Management of staff skills and competence
- D. Linked processes and practices to value creation
Answer: C
Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
NEW QUESTION # 23
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. The organization's governing body should define and implement the programme
- C. The Chief Digital Officer should define and implement the programme
- D. individual initiatives should be defined and implemented separately
Answer: A
NEW QUESTION # 24
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All risk management should start by assessing the current state
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risks could cause harm to the organization if they are not managed
Answer: C
NEW QUESTION # 25
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Well-trained service desk staff with a broad set of skills
- C. Knowledge and understanding of potential Innovative technology
- D. A mixed demographic of users with varied levels of IT skills
Answer: C
NEW QUESTION # 26
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