Updated Oct-2022 Pass 1z0-1038-22 Exam - Real Practice Test Questions
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NEW QUESTION 45
Which two statements are true about chat surveys?
- A. You can create a chat rule to email a transactional survey to a customer after a chat session.
- B. You cannot link customer data back to the chat that is submitted.
- C. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- D. You can send a chat survey only while a customer is on the chat.
Answer: A,C
NEW QUESTION 46
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Load
- B. Return
- C. Set Fields
- D. Workspace
- E. Entry Point
- F. Decision
Answer: D,E,F
NEW QUESTION 47
Which two components can be edited in a standard report?
- A. Graphs
- B. Permissions
- C. Report headings
- D. Column headings
- E. Non-selectable filters
- F. Schedules
Answer: B,F
NEW QUESTION 48
Which three events are available with the JavaScript API?
- A. onsaveclose ()
- B. enclose ()
- C. onbeforesave ()
- D. ondataupdated()
- E. aftersave()
- F. onrefresh()
Answer: B,C,D
NEW QUESTION 49
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. View the add-in's log files and rectify the issue.
- B. Use Safe mode when logging in to the application.
- C. Log out of the interface and log in again.
- D. Exit the administration interface without completing the normal logout process.
Answer: A,B
NEW QUESTION 50
Which five practices deliver maximum reporting performance?
- A. Filtering on standard fields that are indexed
- B. Configuring many-to-many joins
- C. Providing values for runtime filters
- D. Providing default values for runtime filters
- E. Using index custom fields as filters
- F. Using the complex expression operator instead of the like operator
- G. Using outer joins rather than inner joins when possible
- H. Using fixed filters whenever possible
- I. Filtering on expressions and not on simple columns
- J. Using the like operator instead of the complex expression operator
- K. Filtering on simple columns and not on expressions
Answer: A,C,G,H,K
NEW QUESTION 51
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Conditional fields
- B. Custom fields
- C. Incident thread fields
- D. Merge fields
Answer: A
NEW QUESTION 52
A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
- A. Check if the exported file was generated by a product version that is older than the existing product version.
- B. Reduce the picture scale of the report.
- C. Check the customized regional and language settings of your workstation or personal computer.
- D. Update the hash value to match the hash declared at the end of the file.
Answer: A,C
NEW QUESTION 53
Which two types of joins are available in analytics?
- A. Intersection
- B. Inner
- C. Outer LTD) External
- D. Internal
- E. Peripheral
Answer: B,C
NEW QUESTION 54
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
Answer: C
NEW QUESTION 55
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
- A. AVG
- B. DECODE
- C. SUM
- D. IF
- E. NVL
Answer: B,C,E
NEW QUESTION 56
What would you use for repetitive text with a single point of maintenance for any changes to the text?
- A. Variable
- B. Custom object field
- C. Custom field
- D. Merge field
Answer: A
NEW QUESTION 57
A client requires you to set up chat and email as unlimited for an SLA.
What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Enter zero as the initial value for both fields.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Use the default values.
Answer: B
NEW QUESTION 58
Which two events can trigger Custom Process Models?
- A. Load
- B. Create
- C. OnSaveComplete
- D. Refresh
- E. Update
Answer: B,E
NEW QUESTION 59
Which is an invalid data type?
- A. Integer
- B. Text area
- C. Menu
- D. Radio
- E. Float
- F. Text field
- G. Date/time
Answer: D
NEW QUESTION 60
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?
- A. Contact HTML Editor
- B. Quote template
- C. Global template
- D. Admin HTML Editor
Answer: D
NEW QUESTION 61
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Syndicated chat
- B. Advanced routing
- C. Engagement engine
- D. Business rules
Answer: B
NEW QUESTION 62
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. Check if the exported file was generated by a product version that is older than the existing product version.
- D. The hash value during import doesn't match the hash declared at the end of the rile.
Answer: A
NEW QUESTION 63
How can you set a preference that is local to your machine?
- A. By selecting File > Settings
- B. By selecting File > Options
- C. By selecting File > Configuration
- D. By selecting Navigation pane > Configuration > Staff Management > Profiles
Answer: B
NEW QUESTION 64
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 65
Which three statements are true about navigation sets?
- A. Using navigation sets, you can define what new objects can be created by using the File menu.
- B. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- C. The same navigation set can be set for different interfaces.
- D. Using navigation sets, you can configure which quick search reports can be seen.
- E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
- F. Using navigation sets, you can configure whether to show the Home navigation pane or not.
Answer: C,D,F
NEW QUESTION 66
Which four statements are true about reports?
- A. Reports are not common across the interface.
- B. Reports are shared between interfaces.
- C. All the permissions from an imported report remain unchanged after an export.
- D. Published reports can be modified.
- E. Reports must be exported manually in all interfaces.
- F. After a report is published, the report data remains unchanged even as the knowledge base is updated.
- G. The owner of a report remains the same even if the report is imported by some other user.
Answer: A,C,D,E
NEW QUESTION 67
How many rows can be returned by a tabular query?
- A. 0
- B. Unlimited
- C. 1
- D. 2
- E. 3
Answer: D
NEW QUESTION 68
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?
- A. Use business rules to automatically calculate dates
- B. Create a custom incident milestones report and add it to a custom incident workspace
- C. Define default response requirements.
- D. Add all the holidays observed by your organization.
Answer: B
Explanation:
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329
NEW QUESTION 69
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