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Avaya 132-S-916.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Troubleshooting and Support | 15% | - Diagnostics and Resolution
- 1. System status and monitoring tools
- 2. Common issues and resolution steps
- 3. Log analysis and debugging
|
| Topic 2: System Maintenance and Administration | 15% | - Routine Operations
- 1. License management
- 2. Software updates and upgrades
- 3. Backup and restore procedures
|
| Topic 3: Installation and Initial Configuration | 25% | - Deployment Procedures
- 1. Basic system configuration
- 2. IP Office Manager setup
- 3. Physical installation and cabling
|
| Topic 4: Telephony and VoIP Features | 25% | - Call Processing and Protocols
- 1. User and extension setup
- 2. Voicemail and unified messaging
- 3. SIP and H.323 trunk configuration
- 4. Call routing and dial plans
|
| Topic 5: IP Office System Fundamentals | 20% | - System Architecture and Components
- 1. Networking requirements and protocols
- 2. Software editions and licensing
- 3. Hardware platforms and modules
|
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